Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through our website are processed and delivered by Altavera Commerce Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Orders placed with a shipping address outside our supported area may be canceled and refunded to the original payment method.

Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may include order verification, product inspection, packaging, and shipping label preparation. Additional processing time may be required during holidays, promotional periods, or periods of high order volume.

Shipping Carriers and Delivery

We work with shipping providers such as USPS, UPS, FedEx, and other logistics partners.

The carrier used for an order may depend on the delivery address, package size, weight, product type, and available shipping services.

Estimated delivery times are displayed at checkout where available. Delivery times are estimates only and may be affected by weather, holidays, carrier delays, address issues, or other circumstances outside our control.

Orders containing multiple items may be shipped in separate packages and arrive on different dates.

Shipping Costs

Shipping fees are calculated at checkout based on the delivery destination, package size, weight, and selected shipping method.

Free standard shipping is available on orders totaling $68.00 or more after discounts are applied.

Additional charges may apply to oversized, heavy, or specially packaged items. Any applicable charges will be displayed before checkout is completed.

Packaging

We inspect and package each order carefully before shipment.

Products may be packed using protective wrapping, cushioning materials, product boxes, or sturdy shipping cartons depending on their size, shape, and included components.

Some products may contain multiple pieces or accessories. Please check the package contents after delivery and keep all packaging materials until you have confirmed that your order has arrived in good condition.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Please allow some time for the carrier’s tracking system to update after the package has been collected.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, or unit number.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delays, returned packages, or additional costs caused by incorrect or incomplete shipping information.

If an order is returned because of an address issue, additional shipping fees may apply before the package is resent.

Damaged, Lost, or Delayed Packages

If your order arrives damaged, please contact us promptly and provide:

Your order number
Clear photos of the outer packaging
Clear photos of the damaged item
A brief description of the issue

Please keep the product and original packaging until the issue has been reviewed.

If a package appears lost or significantly delayed, contact us with your order number and tracking information. We will review the shipment and assist with contacting the carrier where possible.

After review, an eligible replacement or refund may be provided according to our Refund & Return Policy.

Product Safety

Please inspect children’s products and accessories before use.

Do not allow children to use any item that is damaged, broken, incomplete, or has loose components. Customers should follow all age recommendations, safety notices, assembly instructions, and adult-supervision guidance provided on the product page or packaging.

Some products may include small parts or accessories and may not be suitable for children below the recommended age range.

All packaging materials should be removed before use and kept away from children.

Contact Information

For questions about shipping, tracking, or delivery, please contact:

Altavera Commerce Inc
Email: info@altaveracommerce.com
Phone: +1 (307) 457-1109
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States